1. Websites
A website development project that is valued at over $1,000 will require a written contract that sets forth the payment terms and conditions of the work performed by us. If a project requires website development for $1000 or less, we offer 3 revisions on the mockups, providing the client responds to us within five business days upon receipt of each revision. If a customer fails to respond to a revision within 5 business days, we reserved the right to charge an additional amount for alterations.
2. Logos
We provide clients with revisions on the logo designs according to the number of revisions committed on their purchased package, providing clients give us timely feedback to the designs within 3 business days of the receipt. If a client waits longer than 3 business days to provide us with the feedback, the logo may be changed with an additional charge.
3. Blog Writing
We offer original content and revisions for blogs; the actual number of revisions and the number of blogs are based on the package purchased. If a customer fails to respond to revisions within 3 business days, we reserve the right to charge an additional amount for subsequent edits or revisions.
4. Ownership Of The Work
Once artwork, designs, or the website is approved, the final file is sent to the client or hosted on the agreed-upon hosting, and the final payment is made, the client owns all the rights to the designs and deliverables. All the claims and copyrights of the design are then transferred to the client.
5. Site Terms Of Use Modifications
We may revise the Terms and Conditions for its site whenever without notification. By utilizing this site you are consenting to be bound by the then current variant of these Terms and Conditions of Use.
6. Copyrights & Trademarks
The client retains full ownership of the logos, the drafts, and all related materials after the project has been completed. The website retains the right to use the logos solely for promotional purposes, including as part of our portfolio, and will not resell them unless explicitly authorized by the client.
7. Record Maintenance
We keep a record of your finalized design once we provide you the final files.
If you require the final files in the future, we can send them to you at your request. The data will be maintained for a period of 6 months, after which the files may be permanently deleted.
8. Communication Policy
You agree that we are not liable for any correspondence from email address (es) other than the ones followed by our own domain i.e. info@techproalpha.co.uk or/and any toll-free number that is not mentioned on our website. We will not be held responsible for any damage(s) caused by such correspondence. We only take responsibility for any communication through email address (es) under our own domain name or/and via toll-free number i.e., already mentioned on our Website.
9. Customer Support
We offer 24-Hour Customer Support to address your queries and questions. You can contact us at any time on our toll-free number: +44 20 8144 9110
10. Payment Dispute Terms
The Company adheres to a fair and transparent billing process. In the event of any uninformed or unjustified payment disputes initiated by the client's bank, the Company holds all the rights to immediately send a notice to the client to reverse the action within 24 hours, The company in such case will have all rights to terminate the contract right away and cease all ongoing services. All outstanding payments will become due immediately, and the client will be liable for additional fees incurred as a result of the damage caused by the dispute.
11. Completion and User Agreement Form
Upon successful completion of each service promised by the company, the client is required to sign a User Agreement Form. This document is to confirm the acceptance of the completed work in accordance with the agreed specifications. Failure to provide the signed User Agreement Form within the stipulated timeframe may result in delays in project closure and the delivery of final materials.